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	<title>Comments on: Meet the Experts &#8211; Marc Needham</title>
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	<description>Social Media resources for health care professionals from Ed Bennett</description>
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		<title>By: &#187; Blog Archive &#187; 5 hospitals who &#8216;play up&#8217; customer service in social marketing strategies</title>
		<link>http://ebennett.org/meet-the-experts-marc-needham/comment-page-1/#comment-11001</link>
		<dc:creator>&#187; Blog Archive &#187; 5 hospitals who &#8216;play up&#8217; customer service in social marketing strategies</dc:creator>
		<pubDate>Tue, 07 Feb 2012 18:02:48 +0000</pubDate>
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		<description>[...] also says in Ed Bennett’s blog, Found in Cache, that his hospital spends its social media marketing time on customer service [...]</description>
		<content:encoded><![CDATA[<p>[...] also says in Ed Bennett’s blog, Found in Cache, that his hospital spends its social media marketing time on customer service [...]</p>
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		<title>By: &#187; 10 Social Media Success Stories for the Community Hospital Marketer Creative Triage</title>
		<link>http://ebennett.org/meet-the-experts-marc-needham/comment-page-1/#comment-5666</link>
		<dc:creator>&#187; 10 Social Media Success Stories for the Community Hospital Marketer Creative Triage</dc:creator>
		<pubDate>Wed, 27 Oct 2010 16:26:58 +0000</pubDate>
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		<description>[...] Scripps uses Twitter to turn angry patients into loyal [...]</description>
		<content:encoded><![CDATA[<p>[...] Scripps uses Twitter to turn angry patients into loyal [...]</p>
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		<title>By: 10 Social Media Success Stories for the Community Hospital Marketer &#171; Creative Triage</title>
		<link>http://ebennett.org/meet-the-experts-marc-needham/comment-page-1/#comment-3996</link>
		<dc:creator>10 Social Media Success Stories for the Community Hospital Marketer &#171; Creative Triage</dc:creator>
		<pubDate>Mon, 09 Aug 2010 11:43:00 +0000</pubDate>
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		<description>[...] Scripps uses Twitter to turn angry patients into loyal [...]</description>
		<content:encoded><![CDATA[<p>[...] Scripps uses Twitter to turn angry patients into loyal [...]</p>
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		<title>By: Case Study: 6 Hospitals Using Social Media to Increase Patient Volume &#171; Turn Up Your Volume</title>
		<link>http://ebennett.org/meet-the-experts-marc-needham/comment-page-1/#comment-3594</link>
		<dc:creator>Case Study: 6 Hospitals Using Social Media to Increase Patient Volume &#171; Turn Up Your Volume</dc:creator>
		<pubDate>Thu, 13 May 2010 13:37:10 +0000</pubDate>
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		<description>[...] Scripps uses Twitter to turn angry patients into loyal ones. Its basic approach of “try new things, be nice to people and don’t say anything that our legal [...]</description>
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		<title>By: 10 Hospital Social Media Success Stories &#171; Launch Your Movement</title>
		<link>http://ebennett.org/meet-the-experts-marc-needham/comment-page-1/#comment-3488</link>
		<dc:creator>10 Hospital Social Media Success Stories &#171; Launch Your Movement</dc:creator>
		<pubDate>Thu, 15 Apr 2010 14:22:32 +0000</pubDate>
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		<description>[...] Scripps uses Twitter to turn angry patients into loyal ones. Its basic approach of &#8220;try new things, be nice to people and don&#8217;t say anything that [...]</description>
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